Questions, answered.
Everything students and parents ask most. Still unsure? Book a viewing or message us on WhatsApp or WeChat.
Pricing & what is included
How much does a room cost?+
Ask us and we will send you the current rate for the room types that are free on your dates. Every room is priced all-in for the essentials, so there are no surprise bills on top.
What is included in the price?+
A fully furnished room, fast Wi-Fi, access to all shared amenities, weekly cleaning of shared spaces and 24/7 security. We keep the essentials in one monthly price so there are no surprise bills.
Can I still get a room if term has already started?+
Yes. We still have rooms across every layout, and we take the full academic year as well as shorter stays. Send us your dates and we will tell you what is free and what it would cost.
How much deposit do I need to reserve?+
You can reserve online with a deposit, and flexible payment plans are available. Tell us your move-in date and we will confirm the exact amount for your room.
Rooms & moving in
Are the rooms furnished?+
Yes. Every room comes with a bed, desk, storage and fast Wi-Fi, so you can move in with just a suitcase.
How many people share a room?+
Stride offers a range of room types: single-occupancy solo rooms, doubles for two residents, and triples for three. Room sizes run from about 215 square feet (20 m²) up to around 300 square feet (28 m²) for the largest layouts.
How do I apply and move in?+
It is four steps: choose your room, upload your university confirmation letter and a few details online, pay securely, then move in. Most of it can be done from your phone in an afternoon.
How long are the contracts?+
We offer terms that fit the academic year and shorter stays. Message us with your dates and we will find the option that suits you.
Eligibility & viewings
Who can live at Stride?+
Stride is student co-living, open to university and post-secondary students from campuses across Hong Kong. Bring your university confirmation letter during the application.
Can I book a viewing?+
Yes. You can book a viewing online or in person. It takes about two minutes to arrange, and you can walk the building, the rooms and the neighbourhood before you decide.
Which universities are nearby?+
From Wong Chuk Hang you are within easy reach of HKU, PolyU, CityU, HKAPA, HKBU, HKMU and more, most within about 7 to 20 minutes by MTR or bus.
Amenities & neighbourhood
What amenities are shared?+
A study room, two fitness zones, a music room, a kitchen and dining area, a games lounge and a rooftop terrace. The best rooms in the building are the ones you share.
What is the neighbourhood like?+
Wong Chuk Hang has malls, cafes, galleries, sports facilities and hospitals within a short walk, plus open mountain and sea views. Ocean Park and The Southside mall are close by.
Is it safe?+
Yes. The building has 24/7 on-site security, controlled access and hotel-grade fire safety.
Paying from mainland China
How do parents in mainland China pay for a room?+
By cross-border wire to our Hong Kong account, either from a mainland mobile banking app or in person at a bank counter. Most parents find the counter easier the first time. Either way you convert RMB to Hong Kong dollars first, then send the wire. The full account details are in Section 11 of your Bedspace Licence Agreement, and our team will confirm them with you before you pay.
What do I need before I start?+
Your Bedspace Licence Agreement or official invoice, showing the student’s name in pinyin, the payee company name and the amount in Hong Kong dollars, plus the university admission letter. At a bank counter you will also need the paying parent’s ID card and a mainland bank card with enough RMB on it. Print both documents and take them with you.
What must I write in the remittance remarks?+
The student’s full name in pinyin and the room and bed number, for example WANG XIAOMING, Room 1006 B1. This is the single most common reason a payment goes missing: without it we cannot match the money to a booking, and check-in is held up. At the counter, ask the teller to type it into the Remittance Remarks field and check it appears on the slip before you sign.
What purpose should I select when converting RMB?+
Choose 自费留学 (self-funded study abroad), under 旅游、留学及停留. Convert the exact amount on the agreement.
Who pays the bank charges?+
The student does, under the agreement. Ask your bank for the OUR option, where the sender covers all charges at both ends. We also suggest buying an extra HK$100 to HK$200: an intermediary bank can deduct a fee in transit, which leaves the amount short and counts as underpaid.
What do I do after sending the payment?+
Download the electronic receipt immediately and send a clear screenshot to our team on WeChat. If you paid at a counter, photograph the remittance advice before you leave the bank, and check the payee name, the account number and the remarks line are all correct.
What happens if the payment is late?+
Pay by the date on your invoice. Under the licence agreement, an amount left unpaid for 14 days can lead to the deposit being forfeited and the bed released, so tell us straight away if a transfer is delayed at your bank.
Still have a question?
Book a viewing or message us on WhatsApp or WeChat. We are happy to help.